Our Covid-19 Rules

SALES OF PIANOS

We are available to show you our full range of pianos and would ask you to make an appointment in advance of your attendance. We regret that we are unable to have more than one client/family selecting pianos at any one time. In the event that you arrive without notice and there is a selection in progress we will not be able to offer you our attention until the showroom is clear of the previous clients.

TRANSPORT

Our transport men will deliver your piano however this requires the physical manhandling of the instrument which weighs hundreds of kilograms. It is therefore the responsibility of the client to adhere to social distancing and remain at least two metres from our men. Our men are not able to adjust their movements to compensate for social distancing.

We advise that the piano is wiped down with a non-bleach based mild detergent or the piano is left for 72 hours before being touched or played.

TUNINGS

Our tuners will work as normal during this time. 

Our tuners will carry their own hand sanitizer however please make handwashing facilities, with a clean unused towel, available to them. 

Please note that you must adhere to social distancing whilst our tuner is in your home/venue.

Where possible please open windows and allow as much fresh air into the rooms as possible.

After the tuner leaves we advise that the piano keyboard is wiped down with a non-bleach based mild detergent or the piano is left for 72 hours before being touched or played.  

PRACTICE ROOMS

Our practice rooms are working as normal however our staff will disinfect the door handles and keyboards between each booking period.

Should you wish to use the kitchen you may do so but you must wear a mask when out of your room and in a public area.

OFFICES 

Clients are not permitted to enter the office area at this time. If you require assistance please call out to the staff in the office and they will assist you as soon as possible.

TOILETS 

 

Our toilets are available and are cleaned regularly. We have toilet seat disinfectant liquid and handwashing facilities in each cubicle.

All website content © 2018 Jaques Samuel Pianos       Created by Stefanie Rumpelt