Bookings are hourly and start on the hour. Booking by phone for March 1 and later will be unavailable. All bookings for March 1 and later are available online only. 

Credit or debit card details will be required to secure the booking.

You may cancel or change your booking free of charge until 72 hours before your slot. Refunds take 5–10 days to appear on a customer's statement. Stripe's fees for the original payment won't be returned, but there are no additional fees for the refund. You will be charged the full cost of the booking if you cancel within 72 hours before your slot. If you don't show up, the no-show fee will be the same as the cancellation fee. 

A maximum of 3 people per room (except Studio 02: maximum of 10 people) is allowed. Bookings of more than 3 people will be considered a group booking and must book Master Studio 02. More than three per room will be charged at Studio 02 rate.

Amplifiers are not permitted.

Please wait in the kitchen waiting area, not the showroom.

Complimentary wifi, tea and coffee provided.

Auditions must use Studio 02. Please book a warm-up room if required.

No warm-up elsewhere. You must provide your own steward.

Lost property will be held for one month only before disposal.